Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.
Backside Recruitment Agency
● Address of agency: 497 Eastside, Docklands
● Phone number: 07866 510333
Typical jobs
Registration process
Advantages of using an agency
Complete the table below. Write ONE WORD ONLY for each answer.
Festival information
Date – Type of event – Details
17th – a concert – performers from Canada
Complete the notes below. Write ONE WORD ONLY for each answer.
Workshops
Outdoor activities
Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.
Employment Agency: Possible Jobs
First job
Responsibilities
Requirements
● good computer skills including spreadsheets ● good interpersonal skills
Experience
Second job
Warehouse assistant in South London
Responsibilities
Requirements
● ability to work with numbers ● good computer skills
Need experience of
● driving in London ● warehouse work
Complete the form below. Write ONE WORD AND/OR A NUMBER for each answer.
Customer Satisfaction Survey
Customer details
Name: Sophie Bird
Journey information
When ticket was purchased: Yesterday
Satisfaction with journey
Most satisfied with: the wifi
Satisfaction with station facilities
Day 1 – Listening Audio
CRIME REPORT FORM
Type of crime: theft
Example
Name: Louise Taylor
1 Nationality:
Date of birth: 14 December 1977
Occupation: interior designer
2 Reason for visit: business (to buy antique )
Length of stay: two months
3 Current address: Apartments (No 15)
Items stolen – a wallet containing approximately 4 £
– a 5
6 Date of theft:
7 Location: outside the at about 4 pm
Details of suspect
– some boys asked for the 8 then ran off
– one had a T-shirt with a picture of a tiger
– he was about 12, slim build with 9 hair
10 Crime reference number allocated:
TOTAL HEALTH CLINIC – PATIENT DETAILS
Example
Name: Julie Anne Garcia
1 Contact phone:
2 Date of birth: , 1992
3 Occupation: works as a
4 Insurance company: Life Insurance
5 Type of problem: pain in her left
6 When it began: ago
Action already taken: has taken painkillers and applied ice
7 Sports played: belongs to a club
8 goes regularly
9 Medical history: injured her last year
no allergies
no regular medication apart from 10
Flanders Conference Hotel
Example
Customer Services Manager: Angela
• weekend beginning February 4th
• the 1 room for talks
(projector and 2 available)
• area for coffee and an 3
• free 4 throughout
• a standard buffet lunch costs 5 $ per head
6 Rooms will cost $ including breakfast.
• The hotel also has a spa and rooftop 7
• There’s a free shuttle service to the 8
• Wilby Street (quite near the 9 )
• near to restaurants and many 10
Example
Andrew is the Events Manager
Adelphi Room
1 number of people who can sit down to eat:
has a gallery suitable for musicians
can go out and see the 2 in pots on the terrace
terrace has a view of a group of 3
Carlton Room
number of people who can sit down to eat: 110
has a 4
view of the lake
Master of Ceremonies:
can give a 5 while people are eating
will provide 6 if there are any problems
Accommodation: in the hotel rooms or 7
What is said about using each of the following hotel facilities?
Choose THREE answers from the box and write the correct letter, A, B or C, next to Questions 8–10.
Availability
A – included in cost of hiring room
B – available at extra charge
C – not available
8 outdoor swimming pool:
9 gyms:
10 tennis courts:
COOKERY CLASSES
Complete the table below.
Example – Cookery Class: The Food Studio
Focus: how to
1
and cook with seasonal products
Other information:
● small classes
● also offers 2 classes
● clients who return get a 3 discount
Cookery Class: Bond’s Cookery School
Focus: food that is
4
● includes recipes to strengthen your 5
● they have a free 6 every Thursday
Cookery Class: The 7 Centre
Focus: mainly 8 food
● located near the 9
● a special course in skills with a 10 is sometimes available
South City Cycling Club
Example – Name of club secretary: Jim Hunter
● Full membership costs $260; this covers cycling and 1 all over Australia
● Recreational membership costs $108
● Cost of membership includes the club fee and 2
● The club kit is made by a company called 3
● Chance to improve cycling skills and fitness
● Level B: speed about 4 kph
● Weekly sessions
– Tuesdays at 5.30 am, meet at the 5
– Thursdays at 5.30 am, meet at the entrance to the 6
● Rides are about an hour and a half
● Members often have 7 together afterwards
● There is not always a 8 with the group on these rides
● Check and print the 9 on the website beforehand
● Bikes must have 10
Moving to Banford City
Example – Linda recommends living in suburb of: Dalton
● Average rent: 1 £ a month
● Linda travels to work by 2
● Limited 3 in city centre
● Trains to London every 4 minutes
● Poor train service at 5
● New 6 opened recently
● 7 has excellent reputation
● Good 8 on Bridge Street
● Meet Linda on 9 after 5.30 pm
● In the 10 opposite the station
Alex’s Training
Example – Alex completed his training in 2014.
● At first, Alex did his training in the 1 department.
● Alex didn’t have a qualification from school in 2 .
● Alex thinks he should have done the diploma in 3 skills.
● Age of other trainees: the youngest was 4 .
● Lots of opportunities because of the size of the organisation.
● Trainees receive the same amount of 5 as permanent staff.
● The training experience increases people’s confidence a lot.
● Trainees go to 6 one day per month.
● The company is in a convenient 7 .
● Don’t wear 8 .
● Don’t be 9 .
● Make sure you 10 .
FAMILY EXCURSIONS
Example – Travel on an old steamship.
● Can take photos of the 1 that surround the lake
● Children can help feed the sheep
● Visit can include a 40-minute ride on a 2
● Visitors can walk in the farm’s 3 by the lake
● 4 is available at extra cost
● Cyclists explore the Back Road
● A 5 is provided
● Only suitable for cyclists who have some 6
– Bikes can be hired from 7 (near the Cruise Ship Terminal)
● Cyclists need:
– a repair kit
– food and drink
– a 8 (can be hired)
● There are no 9 or accommodation in the area
● Total cost for whole family of cruise and farm visit: 10 $
Events during Kenton Festival
Example – Start date: 16th May
● In town centre, starting at 1
● The mayor will make a speech
● A 2 will perform
● Performance of a 3 about Helen Tungate (a 4 )
● Evening fireworks display situated across the 5
● Video about relationships that children have with their 6
Venue: 7 House
● Performance of 8 dances
Venue: the 9 market in the town centre
Time: 2 and 5 pm every day except 1st day of festival
● Several professional concerts and one by children
Venue: library – Time: 6.30 pm on the 18th
Tickets available online from festival box office and from shops which have the festival 10 in their windows
PUBLIC LIBRARY
Example – The library re-opened last month.
The library now has:
● a seating area with magazines
● an expanded section for books on 1
● a new section on local 2
● a community room for meetings (also possible to 3 there)
● a new section of books for 4
● the next Science Club meeting: experiments using things from your 5
● Reading Challenge: read six books during the holidays
● this Friday: a local author talks about a novel based on a real 6
● IT support is available on Tuesday – no 7 is necessary
● free check of blood 8 and cholesterol levels (over 60s only)
● the library shop sells wall-charts, cards and 9
● evenings and weekends: free 10 is available
Cycle tour leader: Applicant enquiry
Example – Name: Margaret Smith
● wants a 1 job
● will soon start work as a 2
● has led cycle trips in 3
● interested in being a leader of a cycling trip for families
● is currently doing voluntary work with members of a 4 club
● available for five months from the 1st of 5
● can’t eat 6
● address: 27 7 Place, Dumfries
● postcode: 8
● interview at 2.30 pm on 9
● will plan a short 10 about being a tour guide
HIRING A PUBLIC ROOM
Example – the Main Hall – seats 200
● the 1 Room – seats 100
● Cost of Main Hall for Saturday evening: 2 £
+ £250 deposit ( 3 payment is required)
● Cost includes use of tables and chairs and also 4
● Additional charge for use of the kitchen: £25
● Will need a 5 licence
● Need to contact caretaker (Mr Evans) in advance to arrange 6
● The building is no smoking
● The band should use the 7 door at the back
● Don’t touch the system that controls the volume
● For microphones, contact the caretaker
● Need to know the 8 for the cleaning cupboard
● The 9 must be washed and rubbish placed in black bags
● All 10 must be taken down
● Chairs and tables must be piled up
Enquiry about joining Youth Council
Example – Name: Roger Brown
Age: 18 – Currently staying in a 1 during the week
Postal address: 2 17, Street, Stamford, Lincs
Postcode: 3
Occupation: student and part-time job as a 4
Studying 5 (major subject) and history (minor subject)
Hobbies: does a lot of 6
and is interested in the 7
On Youth Council, wants to work with young people who are 8
Will come to talk to the Elections Officer next Monday at 9
Mobile number: 10
Free activities in the Burnham area
Questions 1–6 – Choose the correct letter A, B or C.
Example – The caller wants to find out about events on 29 June.
1 The ‘Family Welcome’ event in the art gallery begins at:
Answer (A / B / C):
2 The film that is now shown in the ‘Family Welcome’ event is about:
Answer (A / B / C):
3 When do most of the free concerts take place?
Answer (A / B / C):
4 Where will the 4 pm concert of Latin American music take place?
Answer (A / B / C):
5 The boat race begins at:
Answer (A / B / C):
6 One of the boat race teams:
Answer (A / B / C):
Questions 7–10 – Write ONE WORD ONLY for each answer.
7 Paxton is a good place for seeing rare all year round.
8 This is a particularly good time for seeing certain unusual .
9 Visitors will be able to learn about and then collect some.
10 Part of the has been made suitable for swimming.
Festival Events
Complete the table below.
| Event | Cost | Venue | Notes |
|---|---|---|---|
| Jazz band | Tickets available for £15 | The 1 school | Also appearing: Carolyn Hart (plays the 2 ) |
| Duck races | £1 per duck | Start behind the 3 | Prize: tickets for 4 held at the end of the festival. Ducks can be bought in the 5 |
| Flower show | Free | 6 Hall | Prizes presented at 5 pm by a well-known 7 |
Questions 8–10 – Who is each play suitable for?
A = mainly for children
B = mainly for adults
C = suitable for people of all ages
8 The Mystery of Muldoon –
9 Fire and Flood –
10 Silly Sailor –
SELF-DRIVE TOURS IN THE USA
Example – Name: Andrea Brown
Address: 24 1 Road
Postcode: BH5 2OP
Phone: (mobile) 077 8664 3091
Heard about company from: 2
Trip One
● Los Angeles: customer wants to visit some 3 parks with her children
● Yosemite Park: customer wants to stay in a lodge, not a 4
Trip Two
● Customer wants to see the 5 on the way to Cambria
● At Santa Monica: not interested in shopping
● At San Diego, wants to spend time on the 6
Complete the table below.
Trip One – 12 days – total distance: 7 km – Price per person: £525 – includes accommodation, car, one 8
Trip Two – 9 days – 980 km – Price per person: 9 £ – includes accommodation, car, 10
Transport Survey
Example – Travelled to town today: by bus
Name: Luisa 1
Address: 2 White Stone Rd
Area: Bradfield
Postcode: 3
Occupation: 4
Reason for visit to town: to go to the 5
● better 6
● have more footpaths
● more frequent 7
● having 8 parking places for bicycles
● being able to use a 9 at work
● the opportunity to have cycling 10 on busy roads
Early Learning Childcare Centre – Enrolment Form
Example – Parent or guardian: Carol Smith
Child’s name: Kate
Age: 1
Address: 2 Road, Woodside, 4032
Phone: 3345 9865
Days enrolled for: Monday and 3
Start time: 4 am
Childcare group: the 5 group
Which meal/s are required each day? 6
Medical conditions: needs 7
Emergency contact: Jenny 8 Phone: 3346 7523
Relationship to child: 9
Will pay each 10
THORNDYKE’S BUILDERS
Example – Customer heard about Thorndyke’s from a friend.
Name: Edith 1
Address: Flat 4, 2 Park Flats
(Behind the 3 )
Phone number: 875934
Best time to contact customer: during the 4
Where to park: opposite entrance next to the 5
Needs full quote showing all the jobs and the 6
Kitchen – Replace the 7 in the door (fix tomorrow)
– Paint wall above the 8
– Strip paint and plaster approximately one 9 in advance
Garden – One 10 needs replacing (end of garden)
Job Inquiry – Restaurant
Work at: a restaurant
Type of work: 1
Number of hours per week: 12 hours
Would need work permit
Work in the: 2 branch
Nearest bus stop: next to 3
Pay: 4 £ an hour
Extra benefits: a free dinner
Extra pay when you work on 5
Transport home when you work 6
Qualities required: 7
Ability to 8
Interview arranged for: Thursday 9 at 6 pm
Ask for: Samira 10
ACCOMMODATION FORM – STUDENT INFORMATION
Type of accommodation: hall of residence
Name: Anu 1
Date of birth: 2
Country of origin: India
Course of study: 3
Number of years planned in hall: 4
Preferred catering arrangement: half board
Special dietary requirements: no 5 (red)
Preferred room type: a single 6
Interests: the 7 and badminton
Priorities in choice of hall: to be with other students who are 8
To live outside the 9
To have a 10 area for socializing
Use these as short answer / note-completion practice (according to your audio/worksheet).
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Use these boxes with the matching listening/worksheet for Day-7 Question 4.
1.
2.
3.
4.
5. (A / B / C / D / E etc.)
6. (A / B / C / D / E etc.)
7.
8.
9.
10.
JOB HUNTING – Table
POWER (manufacturing company)
• work in a 1 section
Reference number: SW35FT
Contact: Jane 2
COTTON (grocery company)
• good pay
• work – in 3 office
– in a 4
• chance of promotion – Reference number: 5
Contact: go to office
Write ONE WORD ONLY for each answer.
• Local jobs can be found in the 6
• Buy the 7 to get one free magazine (Job Plus)
• Feel stress and spend a lot of time looking for jobs
• Advisable to go to an 8 instead of the recruitment seminar
• Bring a student card (10% discount)
• Referee – one of the 9 (if not former boss)
• Fill out a 10 form at the end of the art course.
Name of society: Leighton
Location: 1 house
Want: 2 actors and singers (no experience required)
Transportation: shuttle services (need someone who is able to 3 )
Meeting time: 6:00–8:00 pm every 4
Close time: during 5
Membership fee (including 6 )
Minimum joining age: 8
Most members are friendly, fond of culture and music, and
9 authors looking for new experiences to write about in their books.
Charity: The children’s 10 will get the money raised by the annual dinner.
Job Enquiry Notes
– name: Fredie Lea
– location: 1 Island
– Starting date: 2
– Age: 17
– Four vacancies for 3
– Pay: 5.52 per hour
– Qualities required: ability to 4
– Duties: look after 5
– Extra advantage: ability of the candidate to 6
– Benefits: free 7 and a 8 will be provided
– Interview arranged for: 9 at 10:00 am
– Need to take the application form with a 10
Example: What to order before the start – coffee
1 concert – Every afternoon
Cost: 2 $ 2 for students; $6.50 for adults
• Organise a press tent
• Broadcast on the local
3
station
4 concert – Friday (Entrance fee: approx $40)
Decorate with 5
Opera show: 6
Charged by 7
There will be 8 performance
Karaoke night – Saturday
No group 9
To end the show, a popular 10 will perform
INCIDENT REPORT
Example – Name: Anna Lumley
Telephone: 1
Date of arrival: 2
Address: 235 3 Road, East Sea
The total value of insurance: $ 4
Missing items:
– lamps and chairs (not expensive)
– furniture and 5
– a rocking horse, some 6 and fruit bowls
Items ordered:
– a clock
– a 7
Damaged items:
– the 8 needs to be replaced
– a 9 of one of the dining chairs is split
– four 10 were broken
Office Rental Notes
Example – Address: 21 North Avenue
– Type of company: 1
– Full name: Jonathan Smith
– Position: 2
– Location: near the 3
– No. of people: 30
– Preferred size of the area: 4 ft²
– Requirements: 24-hour 5
6 on ground floor
– Preferred facilities: a 7 to cook in
a 8 away from the workspace
– No. of power sockets: 40
– Daily exercise: a 9
– Unnecessary: 10
– Other requirements: WIFI
– Arrangement of viewing: 3 p.m. on Thursday
Application for Membership
Example – Caller’s name: Michael Jones
Heard of WCS from: 1
Address: 21 Beel Street, Leeds
Postcode: 2
E-mail address: 3 mj@
Length of membership: 4 years
Type of membership: 5
Fee: 6 £
Payment details:
Payment method: direct debit
Name of bank: 7
Account name: Michael Jones
Account number: 01059612
Date of first payment: 8
Reference number: 9
Other requests:
– extra information pack
– 10
Destination: Harbour City
• Express train leaves at 1
• Nearest station is 2
• Number 706 bus goes to 3
• Number 4 bus goes to station
• Earlier bus leaves at 5
Bus – Cash fare: 6 $ Card fare: $1.50
Train (peak) – $10 cash / $10 card
Train (off-peak) – before 5 p.m. or after 7 p.m. – Cash fare: $10, Card fare: 8 $
9 ferry – Cash: $4.50, Card: $3.55
Tourist ferry ( 10 ) – $35 (no card fare)
Tourist ferry (whole day) – $65 (no card fare)
THEATRE ROYAL PLYMOUTH Booking Form
Example – Performance: The Impostor
Date: Saturday 1
Time: 2
Tickets: three adults and one child
Seats in: the 3
Seat row/number(s): 4
Method of delivery: Post
Total payment: £39
Card details:
Type: 5
Number: 6
Name: Mr J. 7
Address: 8 Street, London
9
Additional requests: Put on the mailing list, book 10
Student Accommodation
College:
Single room – Standard: £3276 per year
Ensuite: 1 £ per year (meals are not included)
Contract: 36 weeks
(Rooms not available during the 2 )
3
Room with a family
£150 per week — all inclusive
Arrangements are 4
Private renting
Room in a share house or a 5
From £275 to £490 per month
Additional costs (for this year):
• gas and electricity 6 £ per month approx.
• 7 £9
• 8
6 months – Need:
• 9
• two 10
Cycling holiday in Austria
Example – Most suitable holiday lasts 10 days.
Holiday begins on 1
No more than 2 people in cycling group.
Each day, group cycles 3 on average.
Some of the hotels have a 4
Holiday costs 5 £ per person without flights.
All food included except 6
Essential to bring a 7
Discount possible on equipment at www. 8 .com
Possible that the 9 may change.
Guided tour of a 10 is arranged.
Employee record
Example – Surname: Riley
Email: 1 @worldnet.com
Nationality: 2
Reference (professional)
Name: John Keen
Job: manager of 3
Reference (personal)
Name: Eileen Dorsini
Job: 4
Special qualifications: current 5 certificate
Certificate of competence in 6
Location: London – Family: Benton
Children: girl and boy
Special requirements: be keen on 7
Location: near Oxford – Family: Granger
Children: 8 boys
Special requirements: be animal-lover
Location: 9 – Family: Campbell
Children: four girls
Special requirements: be willing to 10 when camping